Pionex US | Exchange with Built-in Crypto Trading Bot

Getting Started

1 Download the App

Start by downloading the official Pionex US app from the Apple App Store or Google Play Store. You can also access the platform via their website.

Security Tip: Always download apps from official sources to avoid fake applications.

2 Create Your Account

Click "Sign Up" and enter your email address. Create a strong, unique password that you don't use elsewhere. You'll receive a verification code to confirm your email.

3 Complete KYC Verification

To comply with regulations and enhance security, Pionex US requires identity verification. You'll need to provide:

Government-issued ID (passport, driver's license)
Selfie for facial recognition
Possible proof of address

Note: Verification typically takes a few minutes to 24 hours. Unverified accounts have limited functionality.

Securing Your Account

1 Enable Two-Factor Authentication (2FA)

2FA adds an extra layer of security beyond your password. We strongly recommend using Google Authenticator or Authy.

Go to Account Settings > Security
Select "Enable 2FA"
Scan the QR code with your authenticator app
Enter the 6-digit code to verify

Security Tip: Save your backup codes in a secure location. These can restore access if you lose your device.

2 Set Up Withdrawal Whitelist

This feature restricts withdrawals to pre-approved addresses only, preventing unauthorized fund transfers even if your account is compromised.

3 Additional Security Measures

Use a unique, strong password
Enable anti-phishing code in account settings
Regularly monitor your account activity
Never share your credentials or 2FA codes

Frequently Asked Questions

How long does the KYC verification process take? +

The KYC verification process on Pionex US typically takes between a few minutes to 24 hours. In rare cases, it might take longer if additional documentation is required. You'll receive an email notification once your verification is complete.

What should I do if I lose access to my 2FA device? +

If you've saved your backup codes during 2FA setup, you can use one to disable 2FA and then re-enable it with a new device. If you don't have backup codes, you'll need to contact Pionex US support and go through an account recovery process which may take several days for security verification.

Is Pionex US available in all U.S. states? +

Pionex US operates in compliance with U.S. regulations but may not be available in all states due to varying state-level cryptocurrency regulations. Check the official Pionex US website for the most current list of supported states.

Can I use Pionex US without completing KYC verification? +

You can create an account and explore the platform without completing KYC, but your trading capabilities will be severely limited. To deposit, trade, and withdraw significant amounts, full KYC verification is required to comply with financial regulations.

What makes Pionex US different from other exchanges? +

Pionex US stands out as the first major exchange with free built-in trading bots, making automated trading strategies accessible to beginners and experienced traders alike. The platform offers 12 different bot strategies, competitive fees (0.05% for most trades), and a user-friendly interface designed for traders of all experience levels.

How secure is my cryptocurrency on Pionex US? +

Pionex US employs multiple security layers including cold storage for the majority of user funds, two-factor authentication, withdrawal whitelists, and institutional-grade security protocols. However, remember that no exchange can guarantee 100% security, so it's always recommended to use all available security features and consider moving large amounts to a personal wallet for long-term storage.

Your Complete Guide to Pionex US Exchange